Parcel terms
Last updated 29 September 2026
These terms apply when you send a parcel through Revo Ride. Taking a ride is covered by the rider terms instead.
Accepting these terms
You accept these terms each time you book a delivery. If you do not accept them, do not send a parcel through the app.
Who does what
We connect you with a driver, and we keep the record of the job: where it went, when it was collected, when it was handed over, and what it cost.
The driver carries your parcel, not us. We are not a courier and we do not operate a delivery service of our own. The carriage is between you and the driver who takes the job.
The parcel stays at your risk throughout. This matters, so it is set out in full below rather than buried.
What you cannot send
Do not send any of the following:
- Anything illegal to possess or to move.
- Cash, bank cards, cheques or anything else that works like money.
- Jewellery, precious metals or precious stones.
- Passports, identity documents, title deeds, or any document that cannot be replaced.
- Weapons, ammunition or explosives.
- Drugs, other than ordinary personal medicine.
- Live animals, or human remains.
- Dangerous goods: flammable liquids or gases, pressurised containers, corrosives, or loose lithium batteries.
- Anything needing refrigeration or temperature control.
- Anything that needs a licence or permit to transport.
If you are not sure, do not send it.
Do not send anything you could not stand to lose. A parcel on a motorbike across a busy city is not the way to move something irreplaceable.
What you are promising us
When you book a delivery, you are telling us that:
- The contents are legal, and are what you said they are.
- Nothing on the list above is inside.
- It is packed well enough for a normal journey by road.
- You have the right to send it.
If any of that is untrue, what follows is on you. That means any fine, any seizure, any damage, and any legal cost that lands on us or on your driver because of what was inside.
We do not open parcels. We are taking your word for it.
The handover
You get a short code when you book. Give it to the person receiving the parcel, and only to them.
Entering that code completes the delivery. It is our proof that the parcel reached the person you named. Sharing the code with anyone else is the same as handing them the parcel.
If nobody is there to receive it, your driver will wait a short time and then contact you. Where a parcel cannot be handed over, it comes back to you, and the return counts as a further job.
If a parcel is lost or damaged
The driver is responsible for your parcel while it is in their care, from the moment they collect it until the handover code is entered. If it is lost, damaged or taken while they have it, that is on the driver, and a claim for it is against them.
We do not cover loss of, damage to, or delay of a parcel. Not in part, and not up to any limit. We are not the carrier, we do not insure what you send, and we do not act as an insurer. We are responsible for our own service: connecting you with a driver, recording the job accurately, and answering when you ask what happened.
Some things are yours, not the driver’s and not ours:
- Packing that was not good enough for a normal journey by road.
- Anything wrong with the contents before they were collected.
- Anything you were not allowed to send in the first place.
- A parcel handed to someone who had the code because you gave it to them.
If the contents matter to you, insure them yourself before you send them. Any insurance you arrange is between you and your insurer.
Nobody covers what follows from a parcel going astray or arriving late: a missed deadline, a lost sale, a contract that fell through.
If something goes wrong
Tell us through the app, within 7 days of the delivery being booked.
We keep the record of every job, including where the vehicle went and the messages exchanged, so we can usually show you what actually happened rather than guessing. We will look into it, we will tell you what we find, and where a driver has behaved badly we will act on it, up to removing them from the app.
What we will not do is pay for the parcel, or collect from the driver on your behalf. A claim against a driver is yours to bring. We will give you the record of the job to support it.
Being able to show you what happened is not the same as paying for what was lost, and we want to be plain about the difference.
Fees and cancelling
The price is shown before you book. You can cancel, though a cancellation fee may apply once a driver has set off, and it is shown before it is charged.
You pay your driver directly, in cash, unless the app says otherwise.
Your rights
Nothing here removes any right the law gives you that cannot be signed away. Where these terms and that law disagree, the law wins.
Changes
If these terms change, we will tell you in the app before the change takes effect.
Things outside anyone’s control
Some things are nobody’s fault. Bad weather, a closed road, unrest, a power cut, a network outage, a government decision.
If one of those stops either of us doing something, neither of us is to blame for it.
If part of this does not hold
If a court decides any part of these terms cannot be enforced, that part is removed and the rest still stands.
If we do not enforce something straight away, that does not mean we have given it up.
Which law applies
The law that applies is the law of the country where you used the service, and its courts deal with any dispute.