Rider terms
Last updated 29 September 2026
These terms are between you and Revo Ride when you book a ride through our app. Sending a parcel is covered by the parcel terms instead.
Accepting these terms
You accept these terms when you create an account, and each time you book a trip. If you do not accept them, do not use the app.
The date at the top shows when they last changed.
What we do, and what we do not
We connect you with a driver, and we handle the record of the trip and the money.
We do not drive. The trip itself is carried out by an independent driver, or by a driver working for a fleet operator, each licensed to carry passengers or goods where they operate. They are responsible for the driving.
Before a driver can work on the app, we record their driving licence, the permits their city requires and the insurance on the vehicle they drive. A driver whose documents are out of date cannot go online. That is checked by the app itself rather than left to anyone to remember.
Your account
You need an account, a working phone number and to be old enough to enter a contract where you live. Keep your details accurate, and do not let someone else use your account. What happens on your account is treated as done by you, including trips someone else books on it.
Give us true details. An account opened with someone else’s identity, or used to book trips you have no intention of paying for, will be closed.
Booking a trip
The fare is shown before you book. It is worked out from the distance, the time the trip is expected to take, and the type of vehicle you choose.
Where the local authority sets or caps fares, ours follow it.
The fare can change if the trip changes: if you add a stop, change the destination, or keep the driver waiting beyond the free waiting time. Anything extra is shown to you.
Paying
Most trips are paid in cash, directly to your driver, at the end of the trip. Pay the fare shown in the app. If you pay more than the fare, that is between you and the driver.
Cancelling
You can cancel a trip. If you cancel after a driver has set off for you, or you are not there when they arrive and have waited, a cancellation fee may apply. The amount is shown in the app before it is charged.
A driver can also cancel, and will not be charging you when they do.
Behaviour
Treat your driver decently. No threats, no abuse, no damage to the vehicle, nothing illegal during the trip. We can suspend or close an account over any of that.
Drivers are held to the same standard, and you can report one who is not meeting it.
If we suspend or close your account
We can suspend or close your account if you break these terms. So can we if you do not pay, if there is a serious safety complaint about you, or if we think the account is being used dishonestly.
Unless somebody is in danger, we will tell you why.
What you are responsible for
If you damage a vehicle, injure someone, or break the law during a trip, that is on you. If a claim or cost lands on us because of something you did, we may recover it from you.
When something goes wrong
Tell us through the app. We keep the record of every trip, so we can see what happened rather than guessing.
We are responsible for the service we provide: connecting you with a driver, recording the trip accurately, and answering when you ask what happened. We are not responsible for the driving itself, which is the driver’s, or for delays outside anyone’s control such as traffic, weather or road closures.
We do not promise the app will always be available or that a driver will always be found. Where we are responsible for something, we do not cover indirect losses such as a missed appointment, a lost booking or a business opportunity.
Nothing here removes the rights the law in your country gives you as a consumer. Where these terms and that law disagree, the law wins.
Changes
If these terms change, we will tell you in the app. Continuing to use it after that means you accept the new terms. Where the regulator has to approve a change, it takes effect once approved and not before.
Things outside anyone’s control
Some things are nobody’s fault. Bad weather, a closed road, unrest, a power cut, a network outage, a government decision.
If one of those stops either of us doing something, neither of us is to blame for it.
If part of this does not hold
If a court decides any part of these terms cannot be enforced, that part is removed and the rest still stands.
If we do not enforce something straight away, that does not mean we have given it up.
Which law applies
The law that applies is the law of the country where you used the service, and its courts deal with any dispute.